Policies
Returns & refunds
Every product carries a 30-day money-back guarantee. Start a return within 30 days of your order and we confirm the next step by email before you ship anything.
What qualifies
- 30-day money-back guarantee on every product. If a product is not right for you, tell us within 30 days of the order date and we refund the item price, opened or unopened.
- Damaged, defective or wrong items: replacement or refund, including any shipping you paid. Photos help the brand resolve it faster.
- Opened products are covered by the guarantee: tell us what did not work. We may ask you to return what is left so the brand can learn from it; we never ask you to pay return shipping on a guarantee claim.
- Clinician-guided programs are dispensed by a pharmacy and are not returnable through this process.
How it works
- Submit the form. You get a return reference immediately.
- We review it with the brand that shipped the item and email you instructions, usually within two business days. Do not ship anything before then.
- Once the brand receives the item, the refund is issued to your original payment method. Banks typically post it within 5–10 business days.
- Refunds are for the item price. Original shipping is refunded only when the return is our or the brand's fault.
Subscriptions and memberships
Returning a subscription shipment does not cancel the subscription. Manage it here. Membership fees are covered by the subscription terms.
Need a person?
Email support@regenrevive.com with your order number, or use the contact form.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.